Refund & Cancellation Policies


Like most Internet Marketing Companies, Captive Nest cannot issue you a refund for the services that we render. This includes website designs, Internet marketing services, email marketing services, SEO,  social media, graphic designs, print work, and content writing. We take a careful approach to help you get the best Internet exposure possible. We guarantee use of the best Digital Marketing & SEO practices possible to help you grow your rankings and traffic. And if given a long-term opportunity, we do guarantee you’ll see higher rankings and traffic from our efforts.

Captive Nest does not have control over the policies, and practices, of third-party companies/websites such as, but not limited to, Google, Google My Business, Yelp, Houzz, or similar sites/directories. Captive Nest does not have control over other third-party social media companies and practices such as, but not limited to, Facebook, Twitter, Instagram, or similar businesses.

Client assumes all risk, responsibility for all client website(s) content, photos, social media content, and graphics. The client also assumes all risk, and responsibility, for content that is posted to any social media site, by Captive Nest, on the client’s behalf. Visit our client privacy page for more information.

Monthly Marketing Plans Cancellation Policy

Captive Nest clients on an ongoing monthly marketing plan may cancel their plan, with 30 days prior written notice. Captive Nest Marketing does not refund partial month payments. Cancellation only applies after the 30-day cancellation waiting period is over. The client will be charged for any work done during the 30 cancellation period.


Note: Clients who receive a new website design, as part of an ongoing monthly marketing plan, are not eligible to cancel their plan in the first 180 days. If the client cancels before the 180-day requirement, the total of all unpaid pending monthly charges will be owed.

Visit our Client Privacy Policy for more information.

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